Digitalization of Business Processes in Kazakhstani Companies
https://doi.org/10.47703/ejebs.v3i61.57
Abstract
This article will be devoted to the consideration of business processes in large enterprises and their optimization. The main business processes used in such enterprises, their main algorithm and methods of application will be considered. In addition, each of the stages of the main business processes that can be optimized will be considered, as well as the optimization procedure itself and the results of updated business processes, with a description of the consequences that business process optimization procedures may entail. The main tool for optimizing business processes will be considered information systems, various CRM systems that allow you to partially or completely automate a particular process in the company, thereby eliminating manual intervention. And also, the influence of information systems on the final result.
About the Authors
Alua Kazybayeva
AK Consulting LLP
Kazakhstan
Kazakhstan
Ella Pak
UP Consulting LLP
Kazakhstan
Kazakhstan
References
1. About the Digital Kazakhstan program. Retrieved from Digital Kazakhstan: https://digitalkz.kz/o-programme/
2. Dalman, S., Miles, S., & Vermelinger, M. (2016). Using the digital economy for developing countries. Working paper of the OECD Development Center.
3. Efimov, V.V. (2005). Description and improvement of business processes: a textbook. UlSTU.
4. Eliferov, V.G., & Repin, V.V. (2011). Business processes: regulation and management. INFRA-M.
5. Eystert, T., Dayton, J., Marku, S., Gordon, F., & Ulrich, M. (2013). Banking in the digital world: information from leading retail banks around the world about the state of affairs and expected problems on the way of digital banking. Chicago, IL: A. T. Kearney, Inc.
6. Fitzgerald, M., Krushwitz, N., Bonnet, D., & Welch, M. (2013). Introduction of digital technologies: a new strategic imperative. MIT Sloan Management Review research Report. Cambridge, MA: Massachusetts Institute of Technology.
7. Fuentelsaz, L., Gomez, J., & Palomas, S. (2016). The impact of new technologies on productivity: an assessment based on intra-company diffusion.
8. Galimova, M.P. (2019). Readiness of Russian enterprises for digital transformation: organizational drivers and barriers. USNTU Bulletin. Science, education, economics. Series: Economics.
9. Henrietta, E., Feki, M., & Bugzala, I. (2015). The form of digital transformation: a systematic review of the literature. Q: 9th Mediterranean Conference. about Information Systems.
10. How digitalization is developing in Kazakhstan. (2021). Retrieved from Profit: https://profit.kz/news/61453/Kak-razvivaetsya-cifrovizaciya-v-Kazahstane/
11. Harrington, J.H., Esseling, K.S., & Nimwegen, H.W. (2002). Optimization Of Business Processes. The ABC.
12. Kessler, A.M. (2015, October 15). Tesla adds high-speed autonomous driving to its set of tricks. The New York Times.
13. Lieberman, M.B., & Montgomery, D.B. (1988). The advantages of a pioneer. Journal of Strategic Management.
14. Hammer, M., & Ciampi, J. (1997). Reengineering of the corporation. Manifesto of the revolution in business. St. Petersburg University Press.
15. Makarkin, N.P., Gorina, A.P., Alferina, O. N., & Korneeva, N. V. (2020). Bulletin of the Altai Academy of Economics and Law, 11 (1).
16. Manyika, J., Chui, M., Bisson, P., Wetzel, J., Dobbs, R., Bugin, J., & Aaron D. (2015). The Internet of Things: Displaying value beyond the hype. Washington, DC: McKinsey Global Institute.
17. Musrepova, Zh. (2021). How banks will develop in 2021. Retrieved from Kapital KZ: https://kapital.kz/finance/93409/kak-budut-razvivat-sya-banki-v-2021-godu.html
18. McAfee, A., & Brynjolfsson, E. (2008). Investing in IT that creates competitive advantages. Harvard Business Review.
19. Scott, S.V., Rynen, J., & Zahariadis, M. (2017). The long-term impact of digital innovations on the activities of banks: an empirical study of the implementation of SWIFT in the financial services sector. Research policy.
20. Shakhmametyeva, A.R., & Torosyan, E.K. (2020). Colloquium-journal, 15 (67). TECHNICAL SCIENCES.
21. The official information resource of the Prime Minister of the Republic of Kazakhstan. Retrieved from https://primeminister.kz/ru/news/reviews/ezhegodnyy-forum-digital-almaty-kak-proshlo-obsuzhdenie-voprosov-cifrovoy-transformacii-na-urovne-glav-pravitelstv-51725
22. Yes Y. (2010). Computing in everyday life: A call for research in the field of empirical computing. Wrong Quarterly.
23. Zolotukhina, E. B., Alfimov, R. V., & Krasnikova, S. A. (2017). Modeling of the subject area using the Enterprise Architect. INFRA-M.
Review
For citations:
Kazybayeva A., Pak E. Digitalization of Business Processes in Kazakhstani Companies. Eurasian Journal of Economic and Business Studies. 2021;61(3):79-94. https://doi.org/10.47703/ejebs.v3i61.57
Views:
22
JATS XML
Email this article 